Neo

How to Factory Reset a Platinum or Neo electronic lock?

13 views October 5, 2018 October 5, 2018 lock-s 0

 

If you are instructed to complete a ‘Factory Reset’. Please conduct the following steps for the lock model you have (Neo or Platinum):

 

Neo Lock

By System Card – Hotel mode only

Note: you cannot use the System Card Factory Reset method if the Neo Lock is in Standalone mode.

  1. Locate the original System Card used to initially program the door. Note: you cannot use the PDA.
  2. Swipe the System Card once -> Red LED with a rising tone
  3. Swipe the System card again -> Green LED with a single beep
  4. The lock is now factory reset, all cards will not be invalid.

By Reset Switch

  1. Remove the lock from the door.
  2. Press the SWITCH inside the slot on the front handle.
  3. Ensure the lock is powered by plugging in the rear handle. It’s most convenient to do this on a desk.
  4. Continue pressing the SWITCH until you hear the lock respond with a buzz tone

 

Platinum Lock

If you are instructed to complete a ‘Factory Reset’. Please conduct the following steps:

By System Card

  1. Locate the original System Card used to initially program the door. Note: you cannot use the PDA.
  2. Swipe the System Card once -> Red LED with rising tone
  3. Swipe the System card again -> Green LED with a single beep
  4. The lock is now factory reset, all cards will not be invalid.

By Reset Switch

  1. Remove the lock from the door.
  2. Press the SWITCH inside the slot on the front panel.
  3. If you cannot see the hole as pictured, you may need to completely remove the back panel.
  4. Continue pressing the SWITCH until you hear the lock respond with a buzz tone

 

 

Factory Reset Result – Platinum or Neo Lock

  1. The lock is now factory reset, all cards/pin codes will not be invalid.
  2. In order to get the lock working again, use the PDA or Parameter card to reassign the door number
  3. If you are using Bluetooth, you will need to re-active the Lock using the Lock Keeper App and set the room number again. Go to the ‘Setup’ tab in the Lock Keeper App.

 

 

 

 

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